This policy provides general information about cancellations, returns, refunds and product issues involving purchases from Naim ATV & UTV.
Please contact Naim ATV & UTV before sending any item back. Return eligibility depends on the product, transaction and circumstances involved.
We want customers to understand the process for addressing eligible returns, cancellations, refunds, incorrect products and other purchase-related concerns.
Because Naim ATV & UTV offers different types of products, including ATVs, UTVs, motorcycles, parts and accessories, the conditions applicable to one type of purchase may not apply to another.
Customers should contact us before attempting to return any product.
Vehicle purchases are different from ordinary retail merchandise and may involve transaction documents, registration-related information, preparation, processing or other requirements.
A vehicle should not be assumed to be eligible for return simply because a return policy may apply to certain parts or accessories.
Any cancellation or return rights relating to an ATV, UTV or motorcycle will depend on the applicable transaction documents, the status of the transaction and applicable law.
Contact Naim ATV & UTV before assuming that a completed or pending vehicle transaction can be cancelled or reversed.
Certain parts and accessories may be eligible for return when they satisfy the requirements applicable to that purchase.
Customers should inspect products after receiving them and contact us promptly if there is a problem with an order.
Before purchasing a part or accessory, please review the product information carefully and confirm that the item is appropriate for your intended vehicle and use.
Where a product is eligible for return, we may require it to be returned in an appropriate condition together with relevant purchase information.
Depending on the product and circumstances, return eligibility may consider factors such as:
Do not send a product back without first contacting us and receiving the applicable return instructions.
Certain products or transactions may not be eligible for ordinary returns depending on their condition, nature or applicable sale terms.
Subject to applicable law and the terms of the transaction, examples may include:
Nothing in this section eliminates rights that cannot lawfully be excluded.
If you believe you received a damaged, defective or incorrect item, contact us as soon as reasonably possible after discovering the issue.
To help us review the matter, you may be asked to provide:
Information identifying the applicable purchase.
The product or part involved in the issue.
A clear explanation of the problem you discovered.
Photographs may be requested when useful to review the issue.
Please keep the product and relevant packaging while the issue is being reviewed unless you are instructed otherwise.
If you need to request a return, contact Naim ATV & UTV before sending the product.
Tell us which product or transaction your request concerns.
Explain the reason for the request and provide relevant purchase information.
We will provide applicable instructions if the item qualifies for a return.
If authorized, follow the provided return instructions.
Responsibility for return transportation or shipping costs may depend on the reason for the return and the circumstances of the transaction.
If a return is authorized, follow the return instructions provided to you. Products should not be sent to an address obtained from the website or another source unless that address has been confirmed for the return.
Where appropriate, customers should use suitable packaging and retain relevant tracking or shipping documentation.
When a refund is approved, the amount and method of refund will depend on the applicable transaction and circumstances.
Returned merchandise may need to be received and reviewed before an applicable refund can be finalized.
Processing times may also depend on financial institutions or payment providers involved in the transaction.
Customers will be informed of applicable information concerning an approved refund.
If you want to cancel an order or transaction, contact us as soon as possible.
Whether cancellation is possible may depend on the type of purchase and how far the transaction has progressed.
A cancellation request is not considered approved until it has been confirmed where confirmation is required.
Vehicle transactions may be subject to additional terms and should not be assumed cancellable after completion.
Exchange availability may depend on the product involved, its condition and current inventory.
If you purchased the wrong part or accessory, contact us before attempting to return or exchange it.
Approval of an exchange may be subject to the same eligibility considerations that apply to returns.
A warranty claim and a return request are not necessarily the same process.
Some products may be subject to separate warranty terms provided by a manufacturer or another applicable warranty provider.
Warranty coverage, exclusions, duration and claim procedures depend on the applicable warranty terms.
Contact us if you need information about a product-related issue and are unsure which process may apply.
This policy is intended to describe Naim ATV & UTV's general return and refund procedures.
Nothing in this policy is intended to exclude, restrict or waive consumer rights or remedies that cannot legally be excluded under applicable law.
Where applicable law provides rights that differ from a provision of this policy, the applicable legal requirement will control to the extent required.
Have a question about a purchase, return, cancellation or product issue? Contact Naim ATV & UTV before sending anything back.
Last Updated: 16th July 2026
